Privacy Policy

This Privacy Policy describes how Metrics Masters ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, contact us, or engage with our services.

1. Information We Collect

Information you provide directly

When you fill out our contact form or communicate with us, we may collect:

• Your name and email address
• Your phone number
• Your mobile phone number for SMS
• Your business website URL
• Information about your business and marketing goals

Information collected automatically

When you visit our website, we automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page that brought you to our site)
• Device type and operating system

Information from third-party analytics and advertising tools

We use Google Analytics, Meta Pixel, and other analytics tools that may collect information about your activity on our site. This information is governed by the privacy policies of those third parties.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and evaluate whether our services are a good fit for your business
• Contact you about your submission and provide follow-up information
• Send you relevant communications about our services (you may opt out at any time)
• Improve our website and marketing materials
• Comply with legal obligations

3. SMS / Text Messaging Program

If you provide a mobile phone number — through our contact forms, booking tools, or by texting us — we may use it to send SMS messages related to our services. Message types include appointment reminders, account notifications, inquiry and lead follow-up, and other service-related updates.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or email us at jeremiah@metricsmasters.io.

Mobile opt-in information, including phone numbers and SMS consent, will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. We use it only to send the messages you asked for.

Mobile numbers and related SMS records are retained with other lead records for up to 3 years unless you request earlier deletion.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party tools we use to operate our business (e.g. email platforms, CRM software), who are contractually required to protect your data
• Legal compliance: When required by law, court order, or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of our business (you will be notified in advance)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertising and track conversions

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Contact form submissions are retained for up to 3 years unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your information
• Withdraw consent where processing is based on consent
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, contact us at privacy@metricsmasters.io.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for business professionals and are not directed at children under the age of 16. We do not knowingly collect personal information from children.

10. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

• Email: privacy@metricsmasters.io
• Contact page: metricsmasters.io/contact